Is NO Hot Water an Emergency Repair?
IS HOT WATER AN EMERGENCY REPAIR?
The short answer is Yes.
Having no hot water is considered an emergency repair by the Residential Tenancies Agreement (RTA).
It would be reasonable to expect a delay of approx. 24 - 48 hours to have your hot water system repaired.
We recommend that you contact your property manager by phone AND follow up with an email for confirmation in writing. This email will be important if you don’t have the problem resolved quickly.
Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to carry out repairs in a 'reasonable time'. If it's an emergency repair as you've got no heating or hot water, your landlord should fix this in 24 – 48 hours.
If you are a home owner and you have no hot water, give Moyle Plumbing a call on our emergency phone number 0447 671 095. We offer same day service and cater to all households located between South Brisbane and the Northern Gold Coast.
As having NO HOT WATER is classified an EMERGENCY repair, your recommended real estate plumber is allowed entry to your home for an emergency repair without an entry notice.
If you hot water system is installed inside the home or garage, the plumber will need access, which will mean you may have to be home when they arrive or authorize them to pick up a key from the agent.
If your hot water system is outside, but behind a locked gate or you have a dog in the yard, the gate will need to be unlocked & dog secured so the plumber can access the area without obstruction.
Not having the area accessible will cause delay of having your hot water repaired.
What if the hot water system needs to be replaced?
If your hot water system cannot be repaired & needs to be replaced, the cost is likely to exceed the 2 weeks rental amount which can obstruct the authority for immediate replacement.
Your plumber will need to submit a quote with the owner may request more than 1 quote delaying the replacement process up to a few days.
There may be extra delays if your landlord does not live locally or is on holiday. Some agents are not able to make a decision on a large item purchase without the owner’s authority.
As a maintenance plumber for over 30 years, we often get immediate authorisation to replace, but it is sometimes not as simple as that, and can may take longer.
If you have no hot water, and your hot water is to be replaced, it may take approx. 2-4 days for this to happen.
As a tenant, you have the right to live in a safe, secure & quite environment that is managed in accordance with the Australian Law.
You also have the responsibility to take good care of the property, pay the rent on time & adhere to the terms of your tenancy agreement.
It I the landlord’s responsibility to maintain the property to a safe and liveable condition, and there are rules for how urgent and non–urgent repairs are carried out.
If you are behind in your rent, or have not looked after the home, you may have extra hurdles to overcome.
RTA – Classification of Emergency Repairs
The tenant should contact the property manager/owner or the nominated repairer (listed on the tenancy agreement) about the problem. It is a good idea to put the request in writing as evidence of notification.
If they cannot be contacted, the tenant can arrange for a qualified person to carry out emergency repairs to a maximum value of 2 weeks rent.
Emergency repairs are:
burst water service or a serious water service leak
blocked or broken toilet
serious roof leak
gas leak
dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
failure or breakdown of the gas, electricity or water supply
failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating
fault or damage that makes the property unsafe or insecure
fault or damage likely to injure a person, damage property or unduly inconvenience a tenant
serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.
All other repairs are considered routine repairs.
For all advice, recommendations, repairs & replacements of all brands & types of hot water systems, contact Moyle Plumbing & Gasfitting on 0447 671 095.
Servicing Brisbane to the Gold Coast, including Logan City since 1983.
Father & Son head the team at Moyle Plumbing and Gasfitting
Richard and son David are your solution to No Hot Water - They are your hot water plumbers with many years of experience to fix or replace your hot water heater. Both plumbers are also electrically licenced, so they can test, repair, disconnect and replace all your hot water problems.
Brisbane Southside - Logan City - Gold Coast North
📞0447 671 095
Emergency Same Day Service
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